Alternative Dispute Resolution for Consumer Disputes

In compliance with Article 18 of Law 144/2015, consumers are informed that for alternative dispute resolution, they should contact our company via email at geral@dprata.com, the competent Consumer Alternative Dispute Resolution (ADR) entity for their area, or use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr.

Competent Consumer Alternative Dispute Resolution Entities:

As this is an online sales website, the competent entity is the Arbitration Center for Consumer Disputes corresponding to the consumer’s domicile.

In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr, or the following alternative consumer dispute resolution entities:

1. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Tel.: (+351) 213 847 484; Email: cniacc@unl.pt

2. CIAB – Consumer Arbitration Court (www.ciab.pt).